Maxtors External Drive Warranty

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Dr Who
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Maxtors External Drive Warranty

Postby Dr Who » 22 Jul 2009, 22:32

Sucks.

Drive failed, but I suspected it was the housing not the physical drive. Drive was in warranty but their returns policy states that they will NOT recover data. Obviously an external drive stores stuff thats kinda important and not on my laptop! So, I had to dissasemble the enclosure to check whether the internal drive was still working. And, it was. Data saved. However I have now voided my warranty and can't return the enclosure for a replacement. So you are given the choice - your data or a replacement. That plain sucks.
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matt
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Re: Maxtors External Drive Warranty

Postby matt » 22 Jul 2009, 23:35

not ideal but can you buy a new caddy? Should be cheap at £10-15?
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Dr Who
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Re: Maxtors External Drive Warranty

Postby Dr Who » 23 Jul 2009, 11:06

Sadly it is a 3.5" drives and all the caddys are about £25. I can get a 250Gb WD passport drive from PCWorld (of all places) for £40, which is more convenient since it is a 2.5" drive and doesn't need a power supply. So I am left with a 250Gb 3.5" SATA drive I have no use for, which is annoying.
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Johnmcl7
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Re: Maxtors External Drive Warranty

Postby Johnmcl7 » 23 Jul 2009, 18:38

To be fair to the company I'd imagine most have the same policy, data retrieval would mean a lot more work rather than just sending out another drive. Given the drive could fail at any time I always ensure I have two copies of any data important to me.

However I do think it's a poor choice for the caddy which should be easily accessible without voiding the warranty.

Ebuyer are selling esata enclosures for under 20 quid which I've been considering as a backup for the main desktop with a 1.5TB drive.

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